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Shipping and Delivery

Shipping & Delivery Policy

All orders are shipped within 24 hours Monday - Saturday 8am - 6pm.

Carriers


We use the following carriers to deliver our orders:

Fedex, Bluedart, Delhivery, Aramax, IndiaPost

Product delivery time will be on best effort basis. Delivery promise to any India location in maximum seven days apart from any exception due to inclusive but limited to wrong address, state authority returns, recipient not reachable, address change request, disaster or natural disaster.

To return your product, you must self-ship it to the below address:

PetsUp

C-19/A, Second Floor

Ganesh Nagar Pandav Nagar Complex

East Delhi, Delhi 110092

Phone: 09999633480

You just need to pay for your own shipping costs for returning your item, but it will be bourne by us and hence we shall refund you the amount you pay for shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are delivered within 5-7 business days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. (PetsUp.in) is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).

Free Shipping on all orders above Rs. 500 *t&c applicable

*Terms and Conditions

  1. Pet food products would be charged itemized shipping charge of Rs. 75/quantity
  2. If the order value is more than or equal to Rs. 500 with no dog food and cat litter then shipping would be FREE
  3. If the order value is less then Rs. 500 with no pet food or cat litter in the order then shipping would be Rs. 49
  4. If the order has pet food or cat litter + any other items then the itemized shipping will be applicable Rs. 75/quantity of pet food and cat litter

Rs. 49  applicable  for Cash On Delivery (COD) payment method.
Dear Customer: COD facility is available for Order Value under INR 3000/-